Sir,

The first time I came in to Tires Plus, I read some of the letters you had posted on your wall  from customers stating how satisfied they were with your service.   I thought it was a nice testament to your professionalism and commitment to customer satisfaction.

Here's a letter I'll bet you won't be posting up there.

All I needed were two front tires for my truck. Whitewalls in.  No big deal for a tire and auto shop, right?

The service seemed to go smoothly and the length of  time my truck was in the shop was well within reason.  Keep in mind - when I paid my bill and drove away from Tires Plus I had two blackwall tires in front and two whitewall tires in back.  The idea was that I'd be purchasing two snow tires from you at some point in the future (which ain't gonna happen now) and have them mounted with whitewalls in, thus eliminating whitewalls altogether. I do not like whitewalls.

About a week later, I noticed my left-front (driver's side) tire had developed a slow leak, and I came back in to have it looked at.  My truck was pulled into the shop.   The guy who was doing the repair aparently received a phone call, so he stopped working on my truck and went to answer it.  I'm assuming it was from some inbred idiot member of his family reminding him to be stupid,  because as soon as he hung up the phone, he went right back to work - on another vehicle.  I sat on my ass drinking your shitty coffee for over an hour before anyone even realized my truck was being ignored, unloved and evidently unwanted like a four-wheeled bastard child.

Screw-up #1.
 

Finally they pulled the tire off, and according to the counter guy, the moron who first installed it probably didn't take a wire  brush to the inside of the rim.  There was a build-up of  rust particles at the bead line and the tire didn't seat properly,
which was causing the slow leak.   Maybe he couldn't find a wire brush.  Maybe he forgot he had it shoved up his ass.

Screw-up #2.
 

The whole repair took over an hour and forty-five minutes to complete.  Almost two blessed hours to fix a flat tire.  That's got to be some kind of record.  When I looked at my vehicle, I noticed that the tire which was just repaired now had the whitewall facing out.  I guess the inbred idiot forgot which way he took the tire off the rim, which really didn't surprise me considering he forgot which vehicle he was working on.

Screw-up #3.
 

Your counter guy felt so bad, he gave me his business card with 'free oil change - sorry about the whitewall and the wait'  written on it.  And since I didn't have time to mess around with it any more that day, he told me to come back any time and they'd change the whitewall around  for me.  At this point, I had one blackwall and three whitewalls.   I do not like whitewalls.

Just  this past week, I came in, told the counter guy what had happened previously and that all I needed was the left-front tire changed so the whitewall is facing in.  So what did they do?  They changed the right-front tire so the whitewall was facing out.

Screw-up  #4.
 

At this point, I had four whitewalls.  I do not like whitewalls.
 

Not only do these idiots not know their left from their right, but they can't even manage "in & out" or "black & white".  You ought to put a TV in the shop so they can watch Sesame Street or freakin' Romper Room while they're working, just in case they have any questions about which is which.

Next time I need tire service,  I'm going to Goodyear.  They may be more expensive, but I'll bet they have some kind of minimum-intelligence guidelines that their employees must meet like spelling C-A-T and I'll bet they actually listen to what their customers are saying.  To me, that's worth whatever extra it may cost.   I am not stupid, and I don't need some punk-shit kid assuming I don't know what the hell I want.  Maybe you ought to think about getting another crew,  because this one can't seem to work without:

A) coming in hungover; or
B) thinking about their girlfriends' tits; or
C) hitting the crack pipe on their coffee break.

Four separate screw-ups on three separate occasions with three separate morons.  Man, that's impressive.   The sign above your counter says 'World Class Service'.   The world must be in a hell of a lot worse shape than I thought.   I think you should change your motto to 'World Class Idiots', because it's taken me three trips to get two tires mounted and it's been one giant pain in the ass.

Oh, by the way, you can keep that free oil change.  After all this, I'm not letting you anywhere near my engine.  You jerks would probably end up using maple syrup instead of motor oil.

Screw-up #5 - avoided.
 

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